Last updated: October 2026

We want you to love what you order from Made in Northeast. If something isn’t right, this page explains how returns, replacements and refunds work.

Return window

You can request a return within 7 days of delivery. To be accepted, the item must be unused, unwashed, and returned in its original packaging with all tags attached.

Items that can’t be returned

Items that have been used, washed or altered can’t be returned unless they arrived damaged, defective or wrong.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn’t what you ordered, tell us within 48 hours of delivery. Please send your order number and clear photos of the item and packaging. An unboxing video helps us resolve claims faster. We’ll arrange a free replacement or a full refund, and we cover the return shipping.

Please note that colours can look slightly different on different screens, and handmade items may have small variations in weave or shade. These are not considered defects.

How to request a return

  1. Email us at support@madeinnortheast.in with your order number and the reason for the return.
  2. We’ll confirm whether the item is eligible and share pickup or shipping instructions.
  3. Pack the item securely in its original packaging.

Return shipping

For damaged, defective or wrong items, return shipping is free. For other returns, such as a change of mind, the return shipping cost is deducted from your refund.

Refunds

Once we receive and inspect the returned item, we’ll let you know whether the refund is approved. Approved refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, we refund to your bank account or UPI ID. Original shipping charges are non-refundable unless the item was damaged, defective or wrong.

Cancellations

You can cancel your order free of charge any time before it is shipped. Once it has shipped, please follow the return process above.

Grievance officer

If you have a complaint about your order, you can contact our Grievance Officer. We will acknowledge your complaint within 48 hours and aim to resolve it within one month.

Grievance Officer, Made in Northeast
Email: support@madeinnortheast.in