Last updated: October 2026

This Privacy Policy explains how Made in Northeast (madeinnortheast.in) collects, uses and protects your personal information when you visit our website or shop with us.

Information we collect

  • When you place an order: your name, shipping and billing address, phone number, email address and order details.
  • When you create an account: your name, email address and password.
  • When you contact us: the details you share through our contact form, email, phone or WhatsApp.
  • When you subscribe to our newsletter: your email address.
  • When you browse: basic technical information such as your device type, browser, pages viewed and approximate location, collected through cookies and site statistics.

We do not see or store your full card, UPI or bank details. Online payments are processed securely by our payment partner.

How we use your information

  • To process, ship and deliver your orders
  • To send order confirmations, invoices and delivery updates
  • To handle returns, refunds and customer support requests
  • To send offers and news, only if you have subscribed. You can unsubscribe at any time.
  • To keep our website secure, prevent fraud, and understand how visitors use it so we can improve it
  • To meet our legal, tax and accounting obligations

Who we share it with

We never sell your personal information. We share only what is needed with:

  • Courier and logistics partners, to deliver your order
  • Our payment partner, to process payments and refunds
  • Service providers that help run our website, such as our web host, WooCommerce and Jetpack (for store functions, security and site statistics), and Mailchimp (for our newsletter)
  • Government or law enforcement authorities, when required by law

Cookies

We use cookies to keep items in your cart, keep you logged in, remember your preferences and understand site traffic. You can block or delete cookies in your browser settings, but some parts of the store, like the cart and checkout, may not work properly without them.

How long we keep your information

We keep order records for as long as required for tax and accounting purposes. Account information is kept until you ask us to delete your account. Newsletter details are kept until you unsubscribe.

Your rights

Under India’s Digital Personal Data Protection Act, 2023, you can ask us to access, correct, update or delete your personal information, and withdraw consent you have given us, for example for marketing emails. To make a request, contact us using the details below.

Security

Our website uses HTTPS encryption, and we take reasonable steps to protect your information. No method of transmission over the internet is completely secure, but we work to keep your data safe.

Children

Our store is intended for adults. We do not knowingly collect personal information from anyone under 18 without a parent’s or guardian’s consent.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact and grievance officer

For any privacy question, request or complaint, contact:

Grievance Officer, Made in Northeast
Email: support@madeinnortheast.in